30-Day Return Policy
We have worked really hard to develop a sonic toothbrush that you’d love. However, if it does not meet your expectations, just let us know and we would be happy to refund you. If you have any questions, please contact our support team at [email protected]. We will do our utmost to clarify any of your doubts and help you fall in love with your Mola again.
In the unlikely event that you do need to return a product, we invite you to review the following terms:
Returning product for refund after product is delivered
Conditions to be eligible for return
You must inform us of your intention to return your product within 30 days of receiving your order
*No exchanges are allowed after product is delivered, unless covered under our Warranty Policy.
- Product must be returned in original packaging and unused (due to hygiene reasons)
- Product and packaging must be in excellent condition
- No missing parts including inner packaging
No penalty fees will be charged if product is returned within 30 days.
After 30 days, there will be an administrative charge: 4% of Order Value
*Assuming your product is in perfect condition. This covers the refund administrative fees charged to us by the payment merchant.
Shipping Fee: $15
*Applies to both within 30 days and after 30 days returns. This covers the administrative costs required to collect the product back.
Damage Fee: 50% of Order Value
- Inspection of the condition of returned goods.
- Overall packaging condition and any part relating to the product.
Your refund should be processed within 3 – 5 working days depending on your payment method. We will send you a confirmation upon processing it. It will usually take another 2 days for it to be reflected on your credit card statement.
Do note that all refund and return decisions by Mola Oral Care are final.
You are responsible for properly packing your return products. We are not responsible for any returns that are damaged or rejected because the conditions were not met. We will be sad to see you go, but if you do need to return your Mola products, please send us your invoice number, product details, product image or video, and reason for return to [email protected]. Our customer support team will respond as soon as possible.